Learn ServiceNow ITSM From Scratch Admin Plus Development | Udemy

ServiceNow ITSM Admin + Development Full Course Description:

This in-depth course is designed to give you a comprehensive understanding of ServiceNow IT Service Management (ITSM), covering both Administration and Development. Whether you’re a beginner or an experienced professional, this course will guide you step-by-step through the essential concepts and advanced features of ServiceNow.

What you’ll learn:

1. ServiceNow Admin Fundamentals
   • Configure and manage core ITSM modules like Incident, Problem, Change, and Request Management.
   • Set up users, roles, and security features to ensure smooth operations.
   • Learn to manage ServiceNow environments and apply best practices for system configuration.
2. ServiceNow Development
   • Master building custom applications and interfaces using ServiceNow’s powerful development tools.
   • Gain expertise in scripting, automation, and integrations to optimize processes with server and client side scripting.
   • Learn how to create custom flows, forms, and reports tailored to business needs.
3. Advanced ITSM Concepts
   • Deep dive into Service Catalog, Record Producers & Order Guides
   • Automate and streamline business processes using Flow Designer
4. Practical Exercises & Real-World Scenarios
   • Hands-on experience with exercises, real-life examples, and use cases to sharpen your skills.

By the end of this course, you’ll be ready to take on high-demand roles in IT Service Management, armed with the knowledge to effectively administer and develop ServiceNow environments.